Holistic Customer Experience and Service Delivery
This use case integrates customer feedback, application performance metrics, and operational data to create a comprehensive view of the customer experience. The orchestration engine correlates insights from IT, security, DevOps, and business processes, enabling proactive service improvements and rapid responses to issues that affect customer satisfaction.
How It Works:
1. Feedback Collection: Gather customer feedback from surveys, support tickets, and social media.
2. Performance Integration: Combine customer feedback with application performance and operational data.
3. Correlation Analysis: Analyze the combined data to identify service issues impacting customer experience.
4. Automated Alerting: Trigger alerts and workflow actions for issues that require immediate attention.
5. Continuous Improvement: Use insights to drive cross-domain improvements in service delivery.
© adentro Systems GmbH